Last updated: June 2026

Return & refund policy

We do not accept returns on opened or used skincare products, body oils, perfumes, makeup, or personal care products. Unused, unopened items may be returned within 14 days of delivery when they are in original condition and packaging and include proof of purchase or an order number. Customers are responsible for return shipping unless the return is due to our error.

If an order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number, a description of the issue, and clear photos of the item and packaging. If approved, a replacement or refund will be provided at no additional cost.

After a return is received and inspected, we will notify you of the refund status. Approved refunds are issued to the original payment method. Financial institutions may take 5–10 business days to process a refund. Original shipping charges are non-refundable unless the issue was our mistake.

Gift cards, final-sale or clearance items, personalized or custom-made products, and opened personal-care goods are not eligible for return or refund except where required by law or when damaged or incorrect. Questions may be sent to limitleslust@gmail.com.